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Updated by user Aug 17, 2015

On August 16th (exactly 14 days from my initial request for a refund), Ritello rep finally refunded me the amount and I am able to confirm the refund. I am glad the matter is concluded. I can only hope no other will fall prey to these vacuum cleaner seller ever again.

Original review posted by user Aug 16, 2015

Recently I purchased a Ritello vacuum cleaner. I was enticed by their anytime-return policy, stating that they provide me 7 days to change my mind. I did some research and found out that this brand is connected to Delphin, Rainbow, Lura, Ritello, Sirena, pretty much all other shady vacuum business. I also found out that they are made in China, not in Italy as what they seem to claim. I immediately give one of their agent a call to claim the return as they had promised. Their agent hang up on me, delaying any kind of response until the 7 days period is over.

On the 7th working day day I sent them an email asking for clarification regarding the return process. Guess what, they took almost one week to reply and simply stated "Sorry it has been past 7 days, we will not refund you." They refused to acknowledge the call I made to their agent but luckily I have done my research and I approach them as if I'm talking to a scammer and recorded all conversation.

Right now I'm in the middle of trying to bring them to court, as well as tried to recover my losses by selling the item through 3rd channel. To my surprise they managed to take down my listing, which means they have the power to silence customer's complaint.

The short version:

1- Ritello gives you free gift. If you read the small print, it is stated there that you need to pay $125 if you want to cancel an appointment with them.

2- After you receive the free gift, they will enter your house and force you to sign a purchase contract, while taunting that you can cancel at anytime and that you don't need to worry.

Bonus study: They will also claim that the price is only valid for one day, so that you cannot do any kind of deep research on their brand to figure out that they are the same as Delphin, Rainbow, Lura, Ritello, Sirena, etc.

3- Upon doing your research and asking to cancel your order, they will stop replying to you until the return period is over.

4- When the return period is over, they will now reply you, claiming that you have exceeded your return period and the item can no longer be returned.

5- If you try to post complaints online, they will try to silence you, either by posting out-of-place random praises to their company (posted by their staff), or they will try to silence you by legal means.

Reason of review: Not as described/ advertised.

Monetary Loss: $4200.

Preferred solution: Full refund.

Librex Holding Cons: Fake promises, Badmouthing other competitors, Poor customer service.

Location: Tangerang, Jawa Barat

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Guest

You are blowing smoke on viewers rears, no company gives anytime return policy, even Ritello which is a direct sales company, Ritello gives you a 3 DAYS WONDOW to cancel the transaction.

Anay Rdh
reply icon Replying to comment of Guest-1717477

I worked for them. They do not honor that policy

Guest

Everyone has an opinion. So here is mine.

Majority of people posting on here have no clue nor idea how great a water filtration vacuum is for health.

Doesn't matter if it is Rainbow or Ritello. Keep on using your dust blowers.

Guest

I found the people that sold me the vacuum. I surprised them.

to find out that they have move again.

Something need to be done. thanks

Guest

I wished that I would have read the comments on this Retello junk vacuum cleaner I purchased. Unfortunately I did not know bad the Co were, where I purchased the Retello.

They did not return my calls, and finally after I got through we were making an appointment for a pickup, and twice I was let down. Just kept me delayed with promises. Finally the 7 days were up, and I was told they can't take the Retello back, because the return policy time had expired.

I am so upset for letting these professional lairs into my home to talk me into purchasing a vacuum cleaner. Just came out of the Hospital, and I was still under the influence of drugs when I agreed to their terms.

Guest

THE RITELLO IS THE WORSE VACUM CLEANER I EVER TRYED TO USE. MY HUSBAND AND I ARE BOTH ELDERLY AND I CANT TAKE IT APART TO CLEAN IT. MY GRAND DAUGHTER WAS DOING ALL THIS FOR ME BUT SHE IS NOTHERE ANY MORE.ITS BEEN SITTING IN MY LIVING ROOM ALL DAY AND I CANT GET IT ON.THE PRICE WE ARE PAYING FOR ITIS NOT WORTH IT WE DIDNT KNOW HOW MUCH WE WERE PAYING FOR IT UNTIL AFTER THEY HAD LEFT .THE SALES PEOPLE KEPT TELLING ME HOW MUCH DUST WAS IN MY HOUSE AND MY HUSBAND COULD BREATH BETTER IF WE GOT THE RITELLO .I WOULD LOVE TO RETURN IT ITS NOT WORTH A HUNDRED LET A LONE THOUSANDS

Anay Rdh
reply icon Replying to comment of Guest-1558898

It’s a badass vacuum but it’s overpriced and over sold

Guest

Worst vacuum I ever own.Dragging that canister is a hazel especially when you have a carpert. Do to pulling my vacuum broke, people who sold it me move their location.

I complain to consumer finance. I told them that I wasn't going to make anymore payments. They send me to the credit bureau.

I did put the account up today trying to save my credit. Dissapointe customer.

Guest

The Salesman left without giving us our vacuum after he told the bank he was leaving it that day. He lied saying the interest rate was 11.5%, but he wrote down 22.99%.

We made the bank aware of the situation and now they're treating to sue us and we never record received the vacuum. The Ritello company has the vacuum and the banks check.

Guest

Would love to know how you got a refund. It it a piece of crap and all I get from them was "you had 3 days to cancel" so we can't help you.

Guest
reply icon Replying to comment of Guest-1413778

Hi, I'm the original poster of this review. I got a refund by threatening lawsuit on them. This can only be done because I recorded all conversation with them on the phone as I have stated in the review above.

Guest
reply icon Replying to comment of Guest-1413791

Hey there.

Where do you got the information about the product is manifactured in China and not Italy or Schwitserland?

Guest

Well we are going threw the same thing lord help us

They need to be stopped they got my mom and grandma social security numbers an bank accounts they had to change there account s

Guest

the vacuum does not work like they said it would I bought one three years ago and it is a piece of *** I called to get them to come repair it and was told that I would have to bring to them I have since moved and live two hours away and it is not worth the gas money to take it there and listen to their lies all over again

Guest

I was sympathetic until I read that you are trying to fob off this piece of *** vacuum onto some poor *** in order to recover your losses. That makes you no better than Ritello.

Guest

We are beyond ticked. Got the same schpill.

Have trouble with dust and breathing, this thing has done NOTHING with daily use. What a crock!

Guest

How did you get a refund? This thing is junk and we are beyond ticked off!

Guest

My dad bought a *** ritello vacuum and they said if u buy it right now u can have bonus items like frying pans forks and *** like that they said that it prevents asthma.They said that the their aroma is natural they are not flammable and after we got it I looked at the aroma bottle it had the flammable logo and I told my mom it was fake! I KNEW IT

Kyrah Kcf

With all due respect, I don't know why such things happened to you because I am a happy customer. For me, Ritello and their guys are awesome.

From selling the product, training and servicing, they are really taking good care of me. I haven't encountered even a single problem.

They are immediately responding whenever I need their help and they do not provide just a useful product but also wonderful customer service. I don't know if you really spoke to the guys from Ritello but my experiences with them are fantastic.

Guest
reply icon Replying to comment of Kyrah Kcf

You had a great experience. Well, so what!

That was YOUR experience, not their's. Their's was negative.

You having a positive experience hardly helps them with their issues with the company. Go away!

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